All cakes are delivered for free and directly to your door all over England, Scotland and Wales.
You must place your order at least 4 days in advance to ensure we can bake and deliver your cake in time. If you want a cake for the next day, please call us on the phone and we'll do our best to accommodate your request if its possible.
We recommend you choose a delivery date that is at least 1-2 days before your event. This is to ensure that your cake arrives in time, even if our delivery partners may encounter an issue during the delivery process (ie. a snow storm!) Ordering in advance will have you covered. Our cakes keep perfectly fresh for one week without the use of preservatives.
The day before you delivery date, you will receive a text message from our delivery partners to confirm a 2-hour delivery window. Generally, 90% of our cakes are delivered before noon.
If you're out when our delivery partners arrive, they will try and make contact with you on the number provided to see if we can deliver to somewhere else, or leave with a neighbour. If this is not possible, the cake will be kept within our delivery network, but please note that this would put the cake at risk of being delayed, damaged or redelivery is not always guaranteed. The best thing is to ensure you are available to receive the cake after you have been notified of the delivery window.
Our cakes are delivered in boxes that have been specifically designed to ensure your cake travels safe to its destination. We secure the cake using bespoke cardboard inserts and this cake box is suspended within another suspended shipper box to protect the cake. All cakes are delivered as a fragile item which is printed clearly on the packaging.
Please note that if your cake comes with some delicate sugarcraft or cartoon decorations these will be wrapped separately and will require you to place them on the cake yourself, but don't worry, it is very easy to do and we will include a guide on how to do it.
For weddings and special events, we are able to help with specific delivery times, please contact us using our personalised orders cakes or contact form.
If you have further questions or prefer pick up or an alternative delivery method, please get in touch with us at email@example.com